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Change audio passcodes

For admins only.

You can change the conference passcodes at any time. If you use custom passcodes, avoid using repetitive or easy-to-guess numbers that are easily compromised. Remember to always keep the host passcode secure.

  1. Search for a client.
  2. In the search results, find the client and under Actions, click the Edit button.
    View example »
    SearchForAClient-Results-ClientSelected-EditButton_cropped+cursor.png
  3. On the Edit a Client page, click [+] View Audio Accounts. Find the conference you want to make changes to and under Actions, click the Edit button.
    View example »
    EditAClient-AudioAccounts-AudioConferenceList_cropped.png
  4. On the Edit Audio Conference Account page, under Conference Info and Passcodes, select Edit Passcodes and then select one of the following:
    • Host and Guest Passcodes Vary by One Number to automatically generate passcodes that are identical except for an extra digit at the end of the host passcode.
    • Random Host and Guest Passcodes to automatically generate random passcodes for the host and guests.
    • Custom Passcodes for Host and Guest to enter your own host and guest passcodes.
    • Single Passcode for Hosts and Guests to enter one passcode for both the host and guests and a Security Code to identify the host when they join the conference. 

    Note: If Enhanced Authentication is on, you must select Random Host and Guest Passcodes. Custom passcodes, the single passcode, and the security code must be 4 to 15 digits in length.

    View example »
    EditAudioConferenceAccount-EditPasscodes-Dropdownlist_cropped.png
  5. Click Save.

    When finished, a success page displays key details about the client. Click Send Confirmation Email for All Conferences to send the client the new passcodes.

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