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Create an audio integration client

You can use GlobalMeet Audio with third-party web conferencing products such as WebEx and Adobe Connect. When you create a client with a third-party web conferencing product, an audio conference is automatically provisioned with the correct options.

Note: Make sure you have the client's email address. This will be their login ID for their new audio account.

To add a new audio integration client:

  1. On the Administration menu, select Client Management > Add a Client
  2. On the Add a Client page, under Profile, assign the client to a site. The site sets the Admin Portal URL for the client.

    If you are a Hub Group Admin or CCA, you must select a site. CCAs must also select a company.

    Note: If you are a Hub Admin, both company and site are already selected.

    View example »
    AddAClient-ProfileInformation-Profile_cropped.png
  3. Leave the user type as Hub Moderator (a meeting host), or select an admin level for the client.
  4. Enter the client’s email address and other contact details.
  5. Click [+] Address and enter the client's physical address.
    View example »
    EditAClient-ProfileInformation-Address_cropped.png
  6. Optional. Click [+] Billing Information and define default billing, reporting codes, or both to include in all meeting reports for the client.
    View example »
    AddAClient-BillingInformation_cropped.png
  7. Click [+] Products to provision the meeting service, and then select Select this client's products to be provisioned.
  8. Select GlobalMeet Audio as the audio account type. 
  9. For Web Product, select one:
    • Adobe Connect
    • WebEx – PSTN audio (dial-in) for WebEx users
    • WebEx + CMR – PSTN audio for WebEx CMR users
    • WebEx Hybrid Audio – PSTN and VoIP audio for WebEx users
    • WebEx Hybrid Audio + CMR – PSTN and VoIP for WebEx CMR users
    View example »
    AddAClient-Products-GMAudio+WebEx_cropped.png
  10. Click Save. The Admin Portal creates the client, provisions the services, and sends a welcome email.

    When finished, a success page displays key details about the new client. Under Audio Conferences, click View Details to confirm that the settings are correct.

  11. Link GlobalMeet Audio to your third-party account.
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