Enhanced Authentication (EA) is an additional level of security that helps prevent fraudulent use of audio accounts in high-risk locations like Brazil, India, China, Malaysia, Pakistan, Taiwan, and the Philippines.
If you need local and/or ITFS access numbers in any of these countries, you must use Enhanced Authentication. EA enables:
- Random, generated 10-digit passcodes for hosts and guests
- Music on hold in the conference until the host joins
- Post-conference reports sent by email to the host
In the Admin Portal and Outlook add-in, local and ITFS phone numbers are hidden and will not be included in invitations until EA is enabled for your account.
If a caller dials an access number in any of these countries and enters a passcode for an account that doesn't have EA enabled, the call is blocked.