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GlobalMeet 5 continues to grow! Check out the latest updates, download the desktop and mobile apps, go mobile, or try it out in your existing GlobalMeet room.

GlobalMeet 5 continues to grow! Check out the latest updates, download the desktop and mobile apps, go mobile, or try it out in your existing GlobalMeet room.

Meeting Support

GlobalMeet Release Notes

This article contains information for:

  • Release 5.26
  • Release date: February 8, 2019

For other releases, browse all release notes.

Announcing Remote Desktop Control

You can now pass control of your system to guests for a more collaborative meeting experience. To grant control, begin by screen sharing your monitor. Then, grant control to the guest(s) to whom you want to grant control by selecting the arrow next to their name in the Guest panel.

  • To grant control, you must join the meeting from the GlobalMeet desktop app. The participants receiving control can use either the browser or the desktop app. Get the desktop app from the GlobalMeet Download Center.
  • The option to grant and revoke control is only available when you are screen sharing your monitor. Only sharing a single window or application will not allow Remote Desktop Control to be initiated.
  • You can grant control of your desktop to multiple guests. Please keep in mind that only the last action will register when multiple people are controlling the screen.
  • Windows 7 and Mac users have additional requirements. Learn more.


New Features and Enhancements

This release includes ongoing development work to prepare for the ability to upload and present files during the meeting, open sharing, and Smart Collaboration. These features are tentatively scheduled for February and March 2019.


  • The GlobalMeet system diagnostic test can now detect if the Internet Explorer plug-in is missing and if the browser is not supported or out of date.

Desktop app

  • Meeting Settings has been updated to match the look and feel of GlobalMeet.
  • Room system connection details for GlobalMeet VRC are available on the Meeting Room tab; they were not available in the previous version of Meeting Settings.

    Room system connection details are also available in the desktop app: on the Meetings tab, click (i) My meeting info.



Bug Fixes

This release addresses issues seen while in the meeting.

Meeting issues

There were no issues fixed in this release; however, it includes work to support Google Chrome 72.

Desktop app issues

Windows 7. After a desktop update, Windows 7 users might receive an error message that there is no internet connection when an internet connection exists.

Known issues

Visit Troubleshooting for information and workarounds for known issues like:

  • Windows 7/IE11 users can't install the desktop app from the GlobalMeet Download Center.
  • Guests viewing a Windows 10 user sharing an Office app window experience may experience a frozen screen.
  • Sharing an app window in Internet Explorer can lose focus and share your entire screen.
  • Empty meeting window when launching from the desktop app.

Customization options (for GlobalMeet admins)

All GlobalMeet branding and customization is done through the Admin Portal. Sign in to the Admin Portal using your admin credentials.

If you are a GlobalMeet administrator, you can make the following updates to the meeting experience for your users:

  • Upload a custom logo and icon to be displayed inside the GlobalMeet meeting room. Learn more.
  • Disable the meeting recording feature for your users. Learn more.
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