Skip to main content

GlobalMeet 5 continues to grow! Check out the latest updates, download the desktop and mobile apps, go mobile, or try it out in your existing GlobalMeet room.

GlobalMeet 5 continues to grow! Check out the latest updates, download the desktop and mobile apps, go mobile, or try it out in your existing GlobalMeet room.

Meeting Support

GlobalMeet Release Notes

This article contains information for:

  • Release 5.22
  • Release date: November 29, 2018

For other releases, browse all release notes.

New Features and Enhancements

This release includes improvements to the meeting experience and GlobalMeet desktop apps.

Meetings

The new GlobalMeet system diagnostic test helps ensure that your system meets the basic requirements to successfully host or attend a meeting. You can run the test before joining a meeting or if requested by Support.

  • Go to https://systemtest.globalmeet.com/index.html and click Run test.

    The test checks your browser, audio and video devices, and network connections. It highlights any compatibility issues that it finds.

  • Click View results to learn more about a specific section.
  • If you need help, scroll to the bottom of the page and click Contact support. This sends detailed results to Support so that we can assist you. 

Desktop app

  • Hosts only. Updated the Japanese translations for the "Guests are waiting" notifications.
  • Profile picture. You can now delete your current profile picture. Just click Edit profile image > Delete image from the profile menu to delete it. After deleting your picture, GlobalMeet uses your initials as your profile picture until a new image is uploaded.

    Note: You cannot undo deleting your profile picture.

    ProfilePic-Remove.png

Bug Fixes

This release addresses issues seen while in the meeting and while using the desktop apps.

Meeting issues

  • If a guest's name includes an apostrophe, it is displayed as HTML code (for example, O'Connor is displayed as O'Connor). This affects how the name is displayed in:
    • The active talker bar.
    • View profile for the guest.
  • Chrome and IE. If you reduce the size of the browser window before joining the meeting, the active talker bar does not display the speaker's name correctly.
  • Recording. The audio notification that the meeting is being recorded is not played.
  • End of meeting feedback issue:
    • When providing feedback on issues encountered, it's possible to click Submit multiple times, which sends duplicate feedback to Support.
    • Updated Japanese translations for reporting a webcam issue.

Desktop app issues

  • Join a meeting. Typing a valid URL in the search sometimes returns an "invalid meeting URL" error.
  • Recorded meetings. When you delete a recording and select Undo, the recording appears to not be recovered.

Known issues

Sharing an app window in Internet Explorer can lose focus and share your entire screen.

When you share an application or specific window, screen share displays that area correctly. However, if you bring a different window in front of the app you are sharing, the focus switches and your guests see what you are viewing on your screen.

Workaround: Use Chrome or the GlobalMeet desktop app to host your meeting. If IE is your only option, then remember to switch back to the area you want to share with your guests.

Empty meeting window when launching from the desktop app.

When you start or join a meeting, the meeting window is launched, but the window is empty (white) and you cannot enter the meeting room.

Workaround: to get into the meeting immediately, open Chrome or Internet Explorer and navigate to the meeting URL. To resolve the issue, clear the application cache.

To clear cache on Mac:

  1. Quit the GlobalMeet app.
  2. Open the Launchpad and start Terminal.
  3. Type the following command and press Enter:
    cd ~/Library/Application\ Support/globalmeet
  4. Type the following command to clear the cache:
    rm -rf Cache/
  5. Quit Terminal.
  6. Start the GlobalMeet app.

To clear cache on Windows:

  1. Quit the GlobalMeet app.
  2. Press Windows+R (run) and type cmd to open the Command prompt.
  3. Type the following command and press Enter:
    cd %APPDATA%\GlobalMeet
  4. Type the following command to clear the cache:
    del Cache\*.*
  5. When prompted, type Y to confirm you want to delete the Cache folder and contents.
  6. Type exit to close the Command prompt.
  7. Start the GlobalMeet app.
  • Was this article helpful?