Correct Login Failures on Your Admin Portal

If you receive the message “Username and/or password is not valid” when trying to log in to your Admin Portal, follow these steps:

1. On the Login page for your Admin Portal, click on the I forgot my ID or Password link.
2. On the Reset Password page, enter your email address and click Send Email.

You will receive an email with a link to reset your password. For security reasons, this link will expire after two hours. To complete the password reset process:

1. Open the email and click the Reset Password button.
2. Enter and confirm the new password you would like to use. (Your password must be at least eight characters and contain at least one letter and one number).
3. Click Reset Password.
4. Return to your Admin Portal. Enter your email address and new password and click the Login button.