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GlobalMeet 5 is here! Check out the new support site, download the all-new desktop apps, or try it out in your existing GlobalMeet room.

GlobalMeet 4.0 is here. Check out release notes, register for a learning session or watch a video highlighting new GlobalMeet features.

Meeting Support

Enhanced Authentication

Enhanced Authentication is a GlobalMeet® feature that protects your meetings from fraudulent callers dialing in from specific international locations. Enhanced Authentication must be enabled for those hosts/guests who wish to join a meeting from the following locations:

  • Brazil
  • China
  • India
  • Malaysia
  • Pakistan
  • Philippines
  • Taiwan

The following security features will be required when using the Enhanced Authentication feature:

  • 10-digit random passcode: System-generated, random 10-digit passcodes for both host and guests will make it more difficult for fraudulent users to access and compromise a meeting.
  • Music on hold until host joins (MOH): To increase security and ensure meetings are not occurring without the presence of the host, the meeting is not opened until the host joins. This feature will prevent guests from starting a meeting without the host. It will also prevent fraudulent users from using a passcode, even if the guest passcode has been compromised. 
  • Meeting Report: A meeting summary email is sent after every meeting. This email to the account owner will allow the client to see the details of the meeting, in addition to alerting them if their passcode was used without their knowledge. Correct customer email addresses are critical to ensure delivery to the correct account owner.