Skip to main content

GlobalMeet 5 is here! Check out the new support site, download the all-new desktop apps, go mobile, or try it out in your existing GlobalMeet room.

GlobalMeet 4.0 is here. Check out release notes, register for a learning session or watch a video highlighting new GlobalMeet features.

Meeting Support

I hear background noise in my meeting. What do I do?

As the host, you can mute a single line or mute all guest lines using Audio Controls. If you have dialed in to your GlobalMeet® Audio meeting with your host passcode, you can press *96 to stop background noise.

Via GlobalMeet Audio only Control Panel

To mute lines using the GlobalMeet Audio only Control Panel, follow these steps:

  • To mute a single line, click the mute button next to the desired participant’s name. To unmute, click the same button.
  • To mute all lines, click the Mute All icon. To unmute, click the same icon.

To determine which participant may be feeding music or static into the conference, look for the line highlighted in orange. The orange line indicates noise or speech is coming from that line. You can then mute that line to eliminate the disruption.

Via GlobalMeet Audio Star Controls

  • To mute all participants, press *96.
  • To unmute all participants, press *97.
  • To mute a specific participant, have the participant press *6.
  • To unmute a specific participant, have the participant press *6 again.