Note: Lowering a guest's volume might be useful to reduce echo in a meeting. Ask the conference guests if anyone DOES NOT hear the echo. The guest who DOES NOT hear the echo is typically the one causing the echo in the conference. Lower that guest's volume to resolve the echo.
Make sure everyone can hear you.
- This might seem obvious, but talk into your phone's mouthpiece or headset microphone.
- If you're using a headset, adjust your mic volume so that your speaking voice is loud enough.
- Speakerphones let you move around, but if you're using a typical desk phone, don't walk too far away from it. If you like to walk around (or “talk with your hands”) during meetings, consider getting a hands-free headset.
Keep background noise to a minimum.
Background noise can be really distracting in a meeting. Do your part to reduce background noise:
- Take the meeting in a quiet place. Try to move away from loud air conditioners or fans. If you're in a public location, keep yourself on mute until you need to talk.
- Silence your other phones. If your cell phone is on vibrate, put it on a soft surface rather than next to you on the desk or conference table.
- When using a mobile phone, choose a quiet location with a good connection and wear a noise-cancelling headset.
- Taking the call in your car? Mute your line until you need to talk.
- We've all heard the clack-clack-clack! of someone else's keyboard during a meeting. If you need to type, mute your line.
- Don't put yourself on hold during the call as it may send hold music into the meeting.
Use a headset for VoIP audio.
VoIP or computer audio uses your Internet connection (wired, Wi-Fi or mobile data). You can use your internal mic and speakers, but this often causes an echo. A headset is strongly recommended.
- Corded and USB headsets typically deliver more stable sound quality than wireless or Bluetooth headsets.
- If your main concern is call quality, choose noise-cancelling headphones (with mic) that deliver sound in both ears.
Speakerphones can cause an echo.
Echo happens when your mic picks up meeting audio from your speakers and then sends it back into the meeting or call, where it is played through your speakers and - you guessed it - your mic picks it up again.
Most of the time, the only person who can’t hear the echo is the one causing it. If people are complaining about an echo, mute your mic to see if it's your line. If the echo stops, unmute your line and try lowering your speaker volume. If that doesn't work, pick up the phone handset.
Mute your line.
If you are on your desk or mobile phone, use the telephone keypad (star) commands.
To mute your line, press *6. To unmute, press *6 again.
Note: Hosts cannot mute or unmute individual guests using star commands.
If you are hosting using the Audio Controls or joined the audio conference from an invitation (you clicked Connect Me), point to your name to see controls for your mic.
- Click the speaker button to mute your line. Click the speaker button again to unmute. This mutes your line whether you're using computer audio (VoIP) or your phone.
- Click and hold the speaker button on your row to display volume controls. Slide to the right or left to increase or decrease your mic volume (how loud you sound to others in the conference).