Skip to main content

The desktop apps now let you dial out and take calls on your computer (Phone service) and search your company directory (Collaboration and Phone). Get the apps »


Reduce Call Echoes

Echoes are usually caused by a bad connection, poor inbound line quality or faulty end-user audio equipment on the part of one or more guests. In rare cases, more than one source of audio interference may exist. To identify the source of echoes:

  • Ask if anyone on the call does not hear the echo. The guest who can't hear the echo is usually the source of it.
  • Have the host mute all guests by pressing *96 and choosing option 1. Then verbally roll-call guests one by one, asking guests to un-mute their lines by pressing *6 and saying their names.
  • Once identified, ask the guest that is the apparent source of the echo to mute his or her line by pressing *6. This allows the guest to continue listening to the conference without disrupting the meeting. Or, the guest may elect to disconnect and dial in again to gain a better connection to the meeting. This may preserve the guest’s ability to talk during the meeting.

The guest may also try:

  • Switching from a mobile phone to a landline. Landlines offer better audio quality and sustained connectivity.
  • Lowering the volume of the speakerphone, mobile phone or telephone in  use.
  • Turning off speakerphone. Speakerphones can degrade call quality with echo, ambient and white noise.
  • Picking up the telephone handset. Handsets usually have better sound characteristics than speakerphones and headsets.
  • Disconnecting hands-free devices.
  • Moving electronic devices such as PDAs, cell phones and laptops away from the active phone.

If these steps do not resolve the audio conferencing issue you are experiencing, press *0 for operator assistance to isolate and resolve it.


  • Was this article helpful?