To identify the source of echoes:
- Ask if anyone on the call does not hear the echoes. The guest who can't hear the audio problem is usually the source of it.
- Have the host press *96, then option 1. Then roll-call guests one by one, asking guests to un-mute their lines (*6) and say their names.
Once identified, advise the guest to press *6 to mute his or her line or disconnect and dial in again.
Note: Some line echoes may be caused by a guest telephone or speakerphone set at high volume. Lowering telephone volume may reduce these echoes. If your phone does not have a volume control, use the star control *8 to lower your volume.