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Un-Mute My Call Audio

If your guests cannot hear audio from your line, try one of these solutions:

  • Check the number to make sure you have not dialed in with a Listen Only passcode. When calling in with this passcode, you should receive a message stating that you are in listen only mode.
  • Press *6 to ensure that your line is not muted. Also, check the mute function on your phone to make sure you haven't muted your equipment.
  • A host may have pressed *96 to mute all lines. If you are a guest, you may attempt to reach the host offline to un-mute the lines. If you are a host, press *97 to un-mute all lines.
  • Check to make sure you are dialed into the correct meeting, especially if you use conference call services often and may have made the mistake of dialing into a previous day's meeting.

If you are still experiencing issues, please press *0 for assistance.


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