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My call dropped and now I can’t get back into the conference

Dropped calls can occur for many reasons, including poor mobile phone reception or a weak Internet connection when using computer audio. 

If you get disconnected from a conference, first try to reconnect. If you dialed in and cannot reconnect, make sure you entered the passcode correctly.

The next step is to reach out to your host and ask:

  • Is the conference locked? If so, have the host unlock it so you can rejoin.
  • Did the conference reach the maximum number of participants? An audio conference can hold up to 300 connections. The host might be able to free up a line for you.

If you are still unable to reconnect, contact Support.

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