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Why can I not hear any audio on my Adobe Connect recording?

If the audio is missing from your Adobe® Connect™ recording, chat with a Technical Support agent or open a trouble ticket for technical support. Be sure to select your region first to make sure we can begin helping you right away.

Additionally, please have the following information available when chatting with an agent or opening a ticket:

  • Date of the call
  • Time of the call
  • Time zone the call was scheduled in
  • Adobe site URL
  • Meeting Room name
  • Recording URL 
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