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Empty white meeting window when using the desktop app

When you start or join a meeting, the meeting window is launched, but the window is empty (white) and you cannot enter the meeting room.

Workaround: to get into the meeting immediately, open a supported browser and navigate to the meeting URL. To resolve the issue, clear the desktop application cache.

Mac

  1. Quit the GlobalMeet app.
  2. Open the Launchpad and start Terminal.
  3. Type the following command and press Enter:
    cd ~/Library/Application\ Support/globalmeet
  4. Type the following command to clear the cache:
    rm -rf Cache/
  5. Quit Terminal.
  6. Start the GlobalMeet app.

Windows

  1. Quit the GlobalMeet app.
  2. Press the Windows logo key on your keyboard or click the Start icon on the taskbar.
  3. In the search box, enter command.
  4. In the results, right-click on Command Prompt and select Run as administrator.

    Click Yes to open the Command Prompt. If asked, enter your Windows password.

    View example »
    Run as admin
  5. Type the following command and press Enter:
    cd %APPDATA%\GlobalMeet
  6. Type the following command to clear the cache:
    del Cache\*.*
  7. When prompted, type Y to confirm you want to delete the Cache folder and contents.
  8. Type exit to close the Command prompt.
  9. Start the GlobalMeet app.
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