Clear the desktop app cache
There are several issues that can be resolved by clearing the cache for the desktop app.
Mac
- Quit the GlobalMeet app.
- At the right of the menu bar, click the magnifying glass to open the Spotlight search. You can also press Command-Space bar to open Spotlight.
- In the search, type the following and then press Enter to open the Cache folder in Finder.
~/Library/Application Support/GlobalMeet/Cache
- On the Edit menu, click Select All or press Command-A and select all files.
- On the File menu, click Move to Trash or press Command-Delete.
All cache files are deleted.
- Close the Finder window.
- Start the GlobalMeet app.
Windows
- Quit the GlobalMeet app.
- Press the Windows logo key on your keyboard or click the Start icon on the taskbar.
- In the search box, enter command.
- In the results, right-click on Command Prompt and select Run as administrator.
Click Yes to open the Command Prompt. If asked, enter your Windows password.
- View example »
- Type the following command and press Enter:
cd %APPDATA%\GlobalMeet
- Type the following command to clear the cache:
del Cache\*.*
- When prompted, type Y to confirm you want to delete the Cache folder and contents.
- Type exit to close the Command prompt.
- Start the GlobalMeet app.