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Clear the desktop app cache

There are several issues that can be resolved by clearing the cache for the desktop app.

Mac

  1. Quit the GlobalMeet app.
  2. At the right of the menu bar, click the magnifying glass to open the Spotlight search. You can also press Command-Space bar to open Spotlight.

    clipboard_e2ad70eca5daedc6e72c22c99c58fba0b.png

  3. In the search, type the following and then press Enter to open the Cache folder in Finder.
    ~/Library/Application Support/GlobalMeet/Cache
  4. On the Edit menu, click Select All or press Command-A and select all files.
  5. On the File menu, click Move to Trash or press Command-Delete.

    All cache files are deleted.

  6. Close the Finder window.
  7. Start the GlobalMeet app.

Windows

  1. Quit the GlobalMeet app.
  2. Press the Windows logo key on your keyboard or click the Start icon on the taskbar.
  3. In the search box, enter command.
  4. In the results, right-click on Command Prompt and select Run as administrator.

    Click Yes to open the Command Prompt. If asked, enter your Windows password.

    View example »
    Run as admin
  5. Type the following command and press Enter:
    cd %APPDATA%\GlobalMeet
  6. Type the following command to clear the cache:
    del Cache\*.*
  7. When prompted, type Y to confirm you want to delete the Cache folder and contents.
  8. Type exit to close the Command prompt.
  9. Start the GlobalMeet app.
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