Skip to main content

The desktop apps now let you dial out and take calls on your computer (Phone service) and search your company directory (Collaboration and Phone). Get the apps »

Support

Tips for improving audio in a meeting

For a better audio experience, follow these tips.

Make sure everyone can hear you.

  • This might seem obvious, but talk into your phone's mouthpiece or headset microphone.
  • If you're using a headset, adjust your mic volume so that your speaking voice is loud enough.
  • Speakerphones let you move around, but if you're using a typical desk phone, don't walk too far away from it. If you like to walk around (or “talk with your hands”) during meetings, consider getting a hands-free headset.

Keep background noise to a minimum.

Background noise can be really distracting in a meeting. Do your part to reduce background noise:

  • Take the meeting in a quiet place. Try to move away from loud air conditioners or fans. If you're in a public location, keep yourself on mute until you need to talk.
  • Silence your other phones. If your cell phone is on vibrate, put it on a soft surface rather than next to you on the desk or conference table.
  • When using a mobile phone, choose a quiet location with a good connection and wear a noise-cancelling headset.
  • Taking the call in your car? Mute your line until you need to talk.
  • We've all heard the clack-clack-clack! of someone else's keyboard during a meeting. If you need to type, mute your line.
  • Don't put yourself on hold during the call as it may send hold music into the meeting.

Use a headset for VoIP audio.

VoIP or computer audio uses your Internet connection (wired, Wi-Fi or mobile data). You can use your internal mic and speakers, but this often causes an echo. A headset is strongly recommended.

  • Corded and USB headsets typically deliver more stable sound quality than wireless or Bluetooth headsets.
  • If your main concern is call quality, choose noise-cancelling headphones (with mic) that deliver sound in both ears.

Speakerphones can cause an echo.

Echo happens when your mic picks up meeting audio from your speakers and then sends it back into the meeting or call, where it is played through your speakers and - you guessed it - your mic picks it up again.

Most of the time, the only person who can’t hear the echo is the one causing it. If people are complaining about an echo, mute your mic to see if it's your line. If the echo stops, unmute your line and try lowering your speaker volume. If that doesn't work, pick up the phone handset.

Mute your line

Reduce echoes, static, and background noise in the meeting by muting your audio when not speaking.To mute your own line, in the meeting controls at the bottom of the screen, click the mic button. The button turns red to indicate audio is muted. You can also click on your name in the meeting panel, and then click Mute.

Audio Connected

Hosts. It's your meeting...

As the meeting host, you - and guests you promote to presenter - have full control over your guests' audio. If you hear background noise, watch the active talker indicators to see whose line is introducing the noise. In the meeting panel, click on the guest's name, and then click Mute.

Guest Name

To mute everyone, next to Guests, click the microphone button.

  • Was this article helpful?