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Release Notes

Current release

Includes: Desktop app

Released: October 22, 2019

Desktop app updates

Release 6.12

  • Announcing support for GlobalMeet® Phone service customers. Now you can access your phone service from your Mac or Windows computer. Your caller ID number is the same as when you dial out from your desk phone.
    • Place calls and answer incoming calls
    • View recent and missed call logs and call someone back
    • Manage your voicemail

    Just download the desktop app and then open the Calls tab. Learn more »

  • Contact search - search your company directory for meetings to join (Collaboration) and people to call (Phone)
  • Known issue. macOS Catalina users will see a warning that GlobalMeet can't be opened. Click Show in Finder and follow these instructions to open the GlobalMeet app.

Previous releases

October 16, 2019

Includes: Meeting room, Meeting Settings

Released: October 16, 2019

Meeting room updates

Release 6.11

  • New minimum versions for Firefox and Chrome browsers. We now check your browser version and tell you if you are not using at least Mozilla Firefox 68 or Google Chrome 72.
  • Video sharing. When a video finishes playing, the "play" button changes to "replay."
  • Internet Explorer 11. The GlobalMeet Audio & Video plug-in now shows an error message if installation fails.
  • Bug fix. If you try to enter a deleted meeting room, you receive an error message with an option to keep trying.
  • Bug fixes. During file presentation:
    • When you use the left and right arrow keys to navigate, the page numbers in the presentation controls move past the first or last page or slides (for example, -1 of 6 or 10 of 6).
    • Unregistered guests (attendees without their own meeting accounts) are not told they needed to be promoted when clicking the share button.
  • Bug fix. If your webcam is on when the host ends the meeting, an error message tells you your webcam wasn't stopped, even though your webcam was already stopped.

Meeting Settings updates

Release 6.0.1

  • Meeting Room > Meeting Options. HD audio is enabled in all meeting rooms so the indicator has been removed.

October 4, 2019

Includes: Meeting room, Desktop app

Released: October 4, 2019

Meeting room updates

Release 6.10

  • Video sharing. Volume controls now change the volume as you drag the slider.
  • Bug fix. If you are sharing a video and then start a recording, the video would not play in the recording.
  • Bug fix. The uploaded file showed in the upload status dialog even after the upload completed.
  • Bug fix. Quickly attempting multiple invite by phone requests was not failing.
  • Bug fix. The Submit button in End of Meeting feedback remained disabled if you entered an invalid email address (and then corrected it).

Desktop app updates

Release 6.11

This release contains behind the scenes work, adding support in the desktop app for GlobalMeet® Phone service customers. When you sign in to the desktop app later this month, you'll be able to access and manage your purchased services and features like:

  • Contact search - search your company directory for meetings to join (Collaboration) and people to call (Phone)
  • Cloud PBX Calling (requires Phone service) - dial out from the desktop app, answer incoming calls, view recent and missed call logs, call someone back, and check your voicemail. Your caller ID number is the same as when you dial out from your desk phone.
  • Manage your login credentials, update meeting settings (Collaboration), and connect your Outlook Calendar

To learn more about the GlobalMeet cloud phone service, browse the Phone knowledgebase.

October 1, 2019

Includes: Meeting Settings

Released: October 1, 2019

Meeting Settings updates

Release 6.0

  • Audio Settings > Change Passcodes. If allowed by your company, you can select the Custom Passcode format.
  • For users with more than one audio conference or meeting room. Meeting Settings now prompts you to save changes if you edit options for one audio account or room, and then use the Conference Title or Meeting Title drop-down to switch to another one of your audio accounts or rooms.

September 26, 2019

Includes: Meeting room

Released: September 26, 2019

Meeting room updates

Release 6.9

  • Video sharing is here! Meeting rooms now support a new file presentation file type: video.  Everyone can see the file you present, including VRC and mobile users (they can't share). Just upload a supported video file (MP4, WebM, MKV, AVI, MOV, MPEG/MPG, and WMV with max size 200 MB) to your cloud-based file library and present it, or choose a video you previously uploaded.

    Note: Video audio is played through your device's main audio output. This means that if you call into the meeting without joining using a web browser or the desktop app, you won't hear anything. Mobile users should also connect using VoIP to hear the video.

  • If you have Client/Matter tracking enabled on your audio account, you are now prompted to enter tracking numbers when you host a meeting in your meeting room.

Known issue:

You may encounter this issue with video sharing.

  • If you share a video while another file is uploading/processing, the File is uploading message covers the video player controls. This means you cannot start or stop the video you are trying to share. Workaround: Promote another guest to the Presenter role so they can control the video.

September 23, 2019

Includes: Desktop

Released: September 23, 2019

Desktop app updates 

Release 6.10

  • Bug fix. Screen share resulted in an endless spinner and sometimes a blank white screen when attempting to open the meeting room.
  • Bug fix. You could not talk on a VoIP call since the call connected before you finished granting microphone permissions. This also occurred when sharing your webcam.

September 17, 2019

Includes: Meeting Settings

Released: September 17, 2019

Meeting Settings updates

Release 5.0

  • Throughout Meeting Settings, the Save changes button is now grayed out unless you make a change.
  • Audio Settings tab:
    • Audio conferences without a title are now labeled No Title instead of being blank to remind you to name them.
    • When creating a new audio conference, it no longer lists unsupported types in Web Conference Type. Select GlobalMeet Web to link your new audio conference to a web meeting room or None to create an audio-only account.
  • Bug fix. After saving, the Audio Conference Title did not refresh to show the edited title.

September 5, 2019

Includes: Meeting room

Released: September 5, 2019

Meeting room updates

Release 5.41

  • Before you enter the meeting room, we check whether you’ve accepted cookies and prompt you to allow them, if needed.

August 29, 2019

Includes: Desktop app

Released: August 29, 2019

Desktop app updates

Release 6.9

  • Japanese. Updated the translation for the Meetings tab.
  • Outlook integration. You can now connect and disconnect your Outlook Calendar using the new Integrations tab in Settings.
  • Bug fix. The date format was incorrect for Japanese.
  • Bug fix. macOS Mojave users were not prompted to grant permission for the meeting to access the microphone or camera.

August 22, 2019

Includes: Meeting room, Meeting Settings

Released: August 22, 2019

Meeting room updates

Release 5.40

  • Collaboration Basic. You now see a banner at the end of the meeting to help you upgrade your account.
  • Bug fix. If you attended a meeting in a browser, the download banner occasionally hides the meeting feedback buttons.
  • Bug fix. When opening the Help menu (?), one of the options was automatically highlighted.
  • Bug fix. Additional dial out requests (Call my phone) could be made even if you were already using dial out audio.

Meeting Settings updates

Release 5.0

  • Meeting Room tab. We removed the Lab Features section. Current and future experimental features will be available from the Meeting Options section.
  • UI. We removed the Settings title at the top of the page and updated the top navigation menu and Save Changes and Cancel buttons so they are now always visible.
  • Bug fix. On the Preferences tab, Spanish was listed as a language option.

Note: If you don't see the updates in Meeting Settings, clear the desktop app cache.

August 20, 2019

Includes: Desktop app

Released: August 20, 2019

Desktop app updates

Release 6.8

  • Bug fix. Tooltips on the Meetings tab did not go away when you clicked Hide, and sometimes appeared on other tabs.

August 12, 2019

Includes: Meeting room

Released: August 12, 2019

Meeting room updates

Release 5.39

  • Connect Audio. When adding a new dial-out number, the dropdown list for countries/country codes is now alphabetized for German, Dutch, and French to make it easier to locate a country in your preferred language.

    Note: US/Canada(+1) displays at the top of the list.

August 8, 2019

Includes: Desktop app

Released: August 8, 2019

Desktop app updates

Release 6.7

  • Bug fix. In the Help menu (?), the option to chat with an agent was not disabled after losing network connection.
  • Bug fix. Clicking a meeting from the recent meetings list caused the scroll bar to automatically scroll to the bottom.
  • Bug fix. In the profile menu, the user's default avatar was incorrectly positioned if a profile image was not set.
  • Bug fix. The confirmation message after deleting a recording was incorrectly sized.

July 24, 2019

Includes: Meeting room

Released: July 24, 2019

Meeting room updates

Release 5.38

  • End of meeting feedback. UI adjustments to make it easier to review and select from a list of possible issues encountered.
  • File presentation:
    • Presenter controls now auto-hide when you move your mouse outside the meeting stage (for example, to another monitor) or when you stop moving the mouse for about three seconds. The controls appear automatically when you move the mouse again or move back over the meeting stage. Meeting controls will also auto-hide if you are using full screen mode.
    • Entering and exiting full screen mode now scales the shared file to fill the screen or available content area.
  • Join a meeting. A link to the system requirements is now provided when you attempt to join a meeting using an unsupported browser.

July 10, 2019

Includes: Meeting room, Desktop app

Released: July 10, 2019

Meeting room updates

Release 5.37

Desktop app updates:

Release 6.5

  • Settings > General. Simplified the "About" screen.

June 27, 2019

Includes: Desktop app

Released: June 27, 2019

Desktop app updates

Release 6.4

  • Settings > About. Updated the copyright statement.
  • Japanese. Updated translations for Meeting tab and Meetings and Your next meeting within the Home tab.

June 26, 2019

Includes: Meeting room

Released: June 26, 2019

Meeting room updates

Release 5.36

  • Screen share and file presentation. Sharing content now features fullscreen mode. Entering fullscreen mode expands what's being presented to fill your entire monitor, removing the meeting sidebar as well as the Active Talker bar.  The meeting controls automatically hide and become visible when actively using your mouse.

    share-fullscreen.png

June 14, 2019

Includes: Desktop app

Released: June 14, 2019

Desktop app updates

Release 6.3

  • The desktop app now remembers when you accept cookies.
  • Settings > Labs tab. The GlobalMeet 5.0 meeting room option has been removed and the Labs tab will be hidden until there are new features to try.
  • Bug fix. If you previously connected your Outlook Calendar and your Microsoft password changes, the Home tab is stuck on the loading screen instead of prompting for an updated password.

June 13, 2019

Includes: Meeting room

Released: June 13, 2019

Meeting room updates

Release 5.35

  • File presentation. The presenter now sees a notification that they are sharing a file once the file appears on stage.
  • Internet Explorer. A new version of the audio and video plug-in is available. You will be prompted to update or download the plug-in (if you do not have it); after installing, restart IE.
  • Bug fix. Users could to send additional change audio connection requests after requesting the meeting room to dial out.
  • Bug fix. When hosts and co-hosts enter a meeting room after file presentation has already started, they do not see the presenter controls.
  • Bug fix. Attempting to join a deleted meeting room, using an altered meeting URL link, or joining from a mobile device results in a blank meeting screen.

June 11, 2019

Includes: Meetings Settings

Released: June 11, 2019

Meeting Settings updates

Release 5.0

Meeting Settings is accessible from the desktop app (on the Settings > General tab, click Edit).

  • Audio Settings:
    • Manage Access Numbers. When choosing which numbers to include in meeting invites, you can now select all or deselect all available numbers.

    • Passcodes. By default, passcode changes for audio accounts with Enhanced Authentication (EA) are now disabled. (These accounts have 10-digit randomly generated passcodes.) Depending on your company’s security policy, passcode changes might be locked for other passcode formats.
  • Meeting room. If VRC is disabled for a meeting room or your company, the Room System Information section is no longer displayed.

June 3, 2019

Includes: Meeting room

Released: June 3, 2019

Meeting room updates

Release 5.34

  • Join a meeting. Clicking a meeting URL opens your system’s default browser. You are then prompted to choose how you’d like to join: by continuing in the browser or by opening the desktop app. If you don't have the desktop app installed, you can download it before entering the room. You can also save your preference. View example »
  • End or exit meeting. When you leave a meeting that you attended in a browser, a download banner displays so you can download the desktop app.
  • File presentation:
    • My Files now shows icons that identify the type of file. Files you uploaded before this release will display a generic icon. View larger example »

    • If an error occurs while an uploaded file is being prepared for display, an error message is displayed and you can try again. Previously, the file would appear in My Files even though it did not process correctly and could not be presented.
  • Screen share. The share app window option has been removed in Internet Explorer 11. IE11 users continue to be able to share an entire monitor instead.
  • When viewing screen share or a file presentation, point to the meeting stage and click+drag to pan the shared content. The cursor changes to indicate you are moving the content.

  • Bug fix. When presenting files, keyboard shortcuts are not working for Internet Explorer 11 users.
  • Bug fix. When presenting PowerPoint files with Notes, when the presenter clicks the Notes panel, the presented file flickers.

May 31, 2019

Includes: Desktop app

Released: May 31, 2019

View your Outlook Calendar in the desktop app

Release 6.2

  • The new Home tab lets you view upcoming meetings from your Outlook Calendar and join them with one click.
  • Just click Connect calendar and sign in to your Outlook account. The desktop app scans your Outlook Calendar for meetings and shows a summary of your day, and highlights the next meeting on your schedule.
  • If the meeting is a GlobalMeet meeting, click Join to launch the meeting room.
  • For instructions on linking to your Outlook Calendar and joining meetings from it, see Connect your Outlook Calendar.

May 15, 2019

Includes: Meeting room

Released: May 15, 2019

Meeting room updates

Release 5.33

  • Chat. Internet Explorer 11 users can now resize the live chat window when contacting support.
  • Bug fix. Names with 's displayed HTML characters instead of an apostrophe.
  • Bug fix. VoIP audio was able to connect even though an output device was not detected.
  • Bug fix. The presenter notes panel was blank if the file did not contain any notes.
  • Bug fixes. Japanese:
    • Contacting support through email resulted in an auto-reply in English.
    • Preferences tab was missing from Settings.
  • Bug fix. Joining a meeting using dial-in did not update the Participant panel.
  • Bug fix. The Webcam image was missing from the meeting stage.

May 2, 2019

Includes: Meeting room

Released: May 2, 2019

Meeting room updates

Release 5.32

  • Features not offered by your company are no longer available in the meeting room and not included in the meeting feedback form. For example, if your company does not allow webcam sharing, the webcam button is hidden in the meeting room.
  • File presentation. The look of the file presentation controls has been updated and you can now use your keyboard controls to move forward and backward while you are presenting a file.
  • Language support. Updated Japanese translations.
  • Screen share. Firefox version 66 users and above no longer need to choose to select to share a monitor or to share a window while screen sharing. The Firefox browser now presents the user with all available share options.
  • Bug fix. The Multi-Task Widget did not appear for some users.
  • Bug fix. Dialing out to a guest during a meeting did not display the guest's initials in active talker when the guest's name was entered.
  • Bug fixes. Join a meeting:
    • The welcome message upon joining a meeting covered the connect audio options for some users.
    • The meeting room title in the desktop window and browser tab displayed a title not set by the user.
  • Bug fix. Guests currently sharing their webcam and attempting to screen share were receiving two different screen share messages at the same time.
  • Bug fix. If the webcam feature is disabled for your company, the video for a VRC participant no longer displays.

April 26, 2019

Includes: Desktop app

Released: April 26, 2019

Desktop app updates

Release 6.0

  • Notifications that a guest has joined your meeting room have been disabled.
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