Skip to main content

The desktop apps now let you dial out and take calls on your computer (Phone service) and search your company directory (Collaboration and Phone). Get the apps »

Support

Grant control to a guest

Remote desktop control lets you grant control of your shared screen to other guests in your meeting room. To grant control of your desktop, you must be participating via the desktop app, not a browser. Guest to whom you grant control can be using the desktop app or a browser.

You can grant control to more than one person at a time. If multiple people attempt actions at one time, only the last action performed registers. To avoid confusion, make sure you and the guest(s) controlling your screen communicate before or during the meeting.

Note: Remote desktop control is not recommended on virtual machines (VMs).

Windows 7 and Mac users, please see notes later in this article.

To grant control:

  1. Start or join the meeting in the desktop app.
  2. Share your entire monitor. Remote desktop control does not work with shared windows.
  3. Click on the row of the guest you wish to grant control to, and then click Grant desktop control.

    Note: This option will not display unless the monitor is being shared.

    RDC-Host-GrantControl.png

  4. Your guest must click OK on the resulting prompt to accept control.

    RDC-Host-GrantControl.png

    Now both you and your guest(s) have the ability to control your screen.  As the guest moves their mouse, a blue arrow with their name shows on your monitor (left) and for guests viewing your screen in the meeting (right).

    RDC-Host-GrantControl.png

  5. When finished, click on the guest's row and then click Revoke desktop Control.

    Ending screen share also revokes control from all guests.

    RDC-Host-GrantControl.png

 

Special notes for Windows 7 and Mac users

Windows 7

  • For the best experience, change your theme to an Aero theme. Currently, the Basic color schemes do not show the controllers’ names and blue cursors, although the guests are able to control your machine.
  • Remote desktop control is not recommended on Windows 7 virtual machines (VMs).

Mac

To enable remote control, you must grant GlobalMeet permission to control your machine:

  1. In System Preferences, go to Security & Privacy.
  2. Click Privacy and then select Accessibility from the list of options.
  3. In the list of apps, select GlobalMeet.
  • Was this article helpful?