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Tip: To avoid busy signals and other connection problems due to high demand with our global carrier partners, use VoIP softphone or dial-out instead of dialing in directly to a meeting or audio conference. Web meetings: when you join, select Use my computer or Use my phone. Audio conferences: guests, open the meeting invitation and click Connect Me. Audio hosts: Learn how to host conferences from your computer »

 

Support

Manage your settings (desktop app)

Click the Settings tab to sign out of the desktop app or change your settings.

Account holders

Change your general settings

View your current account information, sign out of the desktop app, and change your app settings:

  • View the current version of the desktop app and click Check for updates to download the latest version.
  • Select your preferred language. English, Dutch, French, German, and Japanese are supported. You can attend meetings and use desktop and mobile apps in any of these supported languages. If your browser or system is set to a supported language, the meeting room and apps automatically display that language for you. For unsupported languages, the meeting room and apps are set to English.
  • Set your desktop app to launch as soon as your computer turns on so you can jump into a meeting at a moment's notice.
  • Edit your account profile, change your password, and customize your web and audio meeting settings. Depending on your account permissions, you may not see this feature.

Settings-General-Guest.png

Update your account information

You can view your client ID and make basic updates (first name, last name, and email) using the Account tab. This information displays when someone views your profile during a meeting. To edit your information, click a field and make your changes. Click out of the field to automatically save.

Account Information

Test new features (Labs)

Turn on experimental features to test them before release. The content of this tab changes over time.

Depending on your account permissions, you may not see this tab.

Guest users

Guest users are able to download and use the desktop app even without an account.

  • View the current version of the desktop app and click Check for updates to download the latest version.
  • Select your preferred language. English, Dutch, French, German, and Japanese are supported. You can attend meetings and use desktop and mobile apps in any of these supported languages. If your browser or system is set to a supported language, the meeting room and apps automatically display that language for you. For unsupported languages, the meeting room and apps are set to English.
  • Set your desktop app to launch as soon as your computer turns on so you can jump into a meeting at a moment's notice.

Settings-General-Guest.png

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