Add on. Additional fees may apply. For more information about fees and charges, see the Managed Webcast feature summary.
If you'd like to broadcast your event with an on-site encoder, you can use your own and request remote troubleshooting during the event or you can have a technician provide an encoder and assist with the encoder setup. On the day of the event, the technician arrives at the venue and connects the encoder to the broadcast.
Note: The technician can only assist with the encoder setup. They do not set up or run any other equipment.
It is recommended to set up a tech call before the event to discuss the venue, where the technician should go upon arrival and whether they will require a building or parking pass to access the venue.
This option can be booked online using the Events Portal.
You must select On-site Encoder as the Video Streaming Option to select On-site Technician.
On the Web Event Details page, in the A/V Field Services section, under A/V Field Services, select either:
- Encoder Support (Assistance) and enter the venue address
- Encoder Support (Troubleshooting)
- View example »
After you book the event, an event production manager will contact you within 48 hours to confirm the event details.