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AV services | Encoder support

Add on. Additional fees may apply. For more information about fees and charges, see the Managed Webcast feature summary.

If you'd like to broadcast your event with an on-site encoder, you can use your own and request remote troubleshooting during the event or you can have a technician provide an encoder and assist with the encoder setup. On the day of the event, the technician arrives at the venue and connects the encoder to the broadcast.

Note: The technician can only assist with the encoder setup. They do not set up or run any other equipment.

It is recommended to set up a tech call before the event to discuss the venue, where the technician should go upon arrival and whether they will require a building or parking pass to access the venue.

Booking information

This option can be booked online using the Events Portal.

You must select On-site Encoder as the Video Streaming Option to select On-site Technician.

On the Web Event Details page, in the A/V Field Services section, under A/V Field Services, select either:

  • Encoder Support (Assistance) and enter the venue address
  • Encoder Support (Troubleshooting)
View example »

After you book the event, an event production manager will contact you within 48 hours to confirm the event details.

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