If you need to cancel your reservation prior to your conference, you pay a basic cancellation fee. If you cancel your reservation with less than 72 hours' notice, the fee increases, and increases again for cancellations with less than 24 hours' notice.
To cancel your reservation:
- Sign in to the Events Portal.
- On the home page, under Upcoming Events, click View Now.
- Click your reservation’s conference ID, and then select Cancel Conference.
- Provide a reason for cancellation. You can request a confirmation email before submitting your cancellation.