A dial-by-name directory is an interactive company directory. It allows incoming callers to look up a person in your company by spelling out the first few letters of that person's last name. This is useful for people who do not know the extension of the person they are trying to reach.
The call is immediately transferred to the person whose last name matches the letters entered. If more than one match is found, the directory plays the name of the first match and lets you choose whether to call that person, proceed to the next match, or start over.
The dial-by-name directory should be enabled for your company by default.
Admins: To enable or manage this feature for your company or individual users, contact Support.