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Getting started with the desktop app

With the GlobalMeet desktop apps, you can access your phone service from your Mac or Windows computer. You can use the desktop app to place calls, answer incoming calls, view recent and missed call logs, call someone back, and check your voicemail. Your caller ID number is the same as when you dial out from your desk phone.

The following sections guide you through basic voicemail management and call handling using the desktop app.

Note: If you have a meeting account, you can also use the desktop app to host and attend meetings, manage meeting recordings, and update your account and meeting settings. Learn more  »

Get the desktop app

The desktop app is available for Mac and Windows computers in the Download Center

Welcome to the desktop app

The left panel lets you navigate around the app. Click the:

  • Home tab to sign in to your Google or Outlook calendar and view your day's agenda. You can join GlobalMeet meetings and other meeting services (like Zoom, Google Hangouts, and Webex) from your calendar with one click.
  • Calls tab to open the dialpad for calling and to view recent and missed call logs, call someone back, and check your voicemail.
  • Meetings tab to enter meeting URLs to join. If you have a GlobalMeet meeting account, you can jump into your own meeting room and manage meeting recordings. 
  • Settings tab to manage the desktop app and account information and try out new features.

View your profile and phone number

Click your own name to view and manage your profile. In the desktop app, click your name, and then select View profile to see the phone number and extension assigned to you. At the top right of your profile, click the More (...) button to upload a profile picture.

Set up your voicemail

Setting up your voicemail box ensures that callers can leave you a voice message when unable to get ahold of you.

To set up your voicemail: 

  1. On the desktop app, click the Calls tab and then click the Voicemails tab.

    The panel displays a message that voicemail is not set up.

  2. Click Setup your voicemail. This dials in to voicemail.

    If it does not connect, use the dialpad to dial *98, and then click the Call button.

  3. When the call connects, on the Current call panel, click the Dialpad button to show the keypad so that you can respond to voicemail prompts.

  4. If prompted for your mailbox number, enter your extension (normally, the last four digits of your phone number), and then press #.
  5. Follow the voice prompts to set up your voicemail password:
    • Enter your new password (minimum of 4 digits) on the number keypad and press #.
    • Enter the new password again to confirm it, and then press #.
  6. Follow the prompts to record your new greeting:
    • At the tone, say your new greeting. Press any key when done or just stop talking.
    • Press 1 to save the recording, press 2 to listen to the recording, press 3 to re-record your greeting.
  7. Once saved, you receive a confirmation that your voicemail box is set up.

Check messages on the desktop app

On the desktop app, click the Calls tab, and then click the Voicemails tab. The app lists all your voicemail messages, with the most recent at the top.

To listen to a message:

  1. In the list of messages, click V to open the player panel, and then click the Play button.

    Play Voicemail

    After listening to a message, you can download it as an MP3 recording, call the person back, or delete it.

  2. Point to the message to highlight it, and then click the More button.

    The following example shows how to delete a voicemail after listening to it.

Place a call

You can easily place calls inside and outside your company. You don't need to dial 9 to reach an outside line, and you don't have to dial 1 for long distance calls.

VoIP phone calls travel across the Internet (and not copper wires the way old landline calls do), so there isn't a difference between a local (nearby) area code and a long distance one. As long as you are calling within the US and Canada, just dial the 10-digit phone number.

On the desktop app, click the Calls tab and then use the dialpad; or call someone from your company directory.

To place a(n):

  • Call within your company, dial the four-digit extension.
  • Call within the United States or Canada, dial the area code + phone number.
  • International call, dial 011 + country code + area code + phone number.

Place a call on hold

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, your company hold music or message plays to the waiting party.

To place a call on hold:

  • On the Current call panel, click Hold.

To resume a held call:

  • On the Current call panel, click Resume.

Answer a call

You do not have to keep the desktop app in front to receive calls. When someone calls you, the app rings and displays incoming caller information on your screen. You can answer the call or reject it (send it to voicemail). On the notification message, just click the Answer or Ignore button.

Transfer a call

To transfer a call:

  1. On the Current call panel, click Transfer.

  2. Either:
    • Dial an extension or phone number and click Transfer to this number.
    • Enter a name and select the contact from your company directory.
  3. Select your transfer type:
    • Ask first, click Complete Transfer after speaking with your contact.
    • Transfer directly, the call is transferred immediately.
  4. Click Start call to initiate the transfer.

To cancel a transfer in progress:

You can cancel the transfer by:

  • Click X to close the Transfer panel or Cancel when selecting your transfer type.
  • If you selected Ask First, end the new call. The call is not transferred and you can click Resume to return the call on hold to being the active call.

    Note: You cannot cancel a call that is transferred directly.

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