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Set up your voicemail

When you get your new voicemail box, sign in and create a password and record your greeting. You can record a custom greeting for your voicemail or use the default greeting ("the person at extension NNNN is not available...").

A personalized greeting lets you give additional information to your callers and encourage them to leave you a message.

You can set up your voicemail from your phone and on the desktop app.

On the desktop app

To set up your voicemail: 

  1. On the desktop app, click the Calls tab and then click the Voicemails tab.

    The panel displays a message that voicemail is not set up.

  2. Click Setup your voicemail. This dials in to voicemail.

    If it does not connect, use the dialpad to dial *98, and then click the Call button.

  3. When the call connects, on the Current call panel, click the Dialpad button to show the keypad so that you can respond to voicemail prompts.

  4. If prompted for your mailbox number, enter your extension (normally, the last four digits of your phone number), and then press #.
  5. Follow the voice prompts to set up your voicemail password:
    • Enter your new password (minimum of 4 digits) on the number keypad and press #.
    • Enter the new password again to confirm it, and then press #.
  6. Follow the prompts to record your new greeting:
    • At the tone, say your new greeting. Press any key when done or just stop talking.
    • Press 1 to save the recording, press 2 to listen to the recording, press 3 to re-record your greeting.
  7. Once saved, you receive a confirmation that your voicemail box is set up.

On your phone

To set up your voicemail:

  1. Dial *98 on your company phone, or select Messages.

    Messages might be a button, an option on the touch screen, or a soft key next to the LCD screen.

  2. If prompted for your mailbox number, enter your extension (normally, the last four digits of your phone number), and then press #.
  3. Follow the voice prompts to set up your voicemail password:
    • Enter your new password (minimum of 4 digits) on the number keypad and press #.
    • Enter the new password again to confirm it, and then press #.
  4. Follow the prompts to record your new greeting:
    • At the tone, say your new greeting. Press any key when done or just stop talking.
    • Press 1 to save the recording, press 2 to listen to the recording, press 3 to re-record your greeting.
  5. Once saved, you receive a confirmation that your voicemail box is set up.

See the Voicemail Quick Reference for a full list of commands for managing messages, settings, and your greeting.

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