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Get started with PGiConnect Audio Integration

The PGiConnect® offering is designed to integrate seamlessly with Microsoft Teams. It allows you and your guests to call in to your online meetings and conferences from any desk or mobile phone, using the local, toll-free, and international access numbers provided by PGiConnect.

This article contains information to get you started.

Start by scheduling your meeting

The first step is scheduling your Teams meeting in Outlook. This creates a meeting invitation with a link to your Teams meeting, the conference ID (participant passcode), and a list of dial-in numbers.

Note: If the PGiConnect add-in is not enabled for your account, ask your IT administrator or install it manually. Get the add-in for: Windows | Mac and Outlook on the web.

Windows users

Open your Outlook calendar, and on the Home ribbon, click the New Teams Meeting button. This calls PGiConnect and sets up the meeting invitation.


Mac users

Open your Outlook calendar and create a new meeting. Then, click the PGiConnect button to set up the meeting invitation.

Outlook on the web users

Open your Outlook calendar and create a new meeting. Then, click the (...) More actions button and select PGiConnect for Teams to set up the invitation.

Sample meeting invitation

The invitation is important for starting or joining meetings. For the best experience, you (the organizer) and your invited guests should join using the Join Teams Meeting link in the meeting invitation.

Your meeting invitation includes:

  • A unique link to Join Teams Meeting. All attendees should use this link when joining.
  • A unique Conference ID to be used as the dial-in passcode.
  • Additional dial-in numbers.

Mobile users: Tap any number in the invitation to join without having to enter the conference ID.

Start or join the meeting

Always start your Teams meeting from the meeting invitation in Outlook. This gives you  that dial-in access participants are linked correctly to your Teams meeting. For full control, we recommend that organizers and presenters connect with Teams audio.

Note: When hosting, use the Teams desktop client for Windows or Mac.

Connect to meeting audio

When you join a meeting, Teams displays webcam and audio options. You can connect:

  • Over Teams audio, using your computer’s speakers and microphone (or headset, if connected).
  • By dialing in using one of the phone numbers in the meeting invitation.

If dialing in, select Don’t use audio. The additional options – Phone audio and Room audio – are not supported.

Dial in to the meeting

Dial one of the phone numbers from the invitation, and when prompted, enter the conference ID followed by the pound (#) key.


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