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Success Center

May 2020 updates

May 28

Meeting room updates

Release 6.28

  • Locking your room has moved. It's now part of a new menu that brings meeting security features into one easy-to-find location. Above the meeting stage, click the Security button and:
    • Toggle Lock room to On to lock the meeting and prevent additional people from joining. A closed padlock is displayed in the Meeting panel to show the meeting is locked.

      Note: The Lock meeting option is no longer available from the Meeting panel.

    • Toggle Restrict sharing to On to limit screen sharing and file sharing to the host and promoted guests.
    • When any option is set to On, the Security button is green. To unlock the room or allow everyone to share, click the Security button again and then toggle the desired option to Off.

  • Bug fix. In Chrome and Edge browsers, the Settings button was not aligned correctly in the meeting controls.
  • Bug fix. When starting webcam, if you clicked Turn on webcam before the preview stream was available, your webcam remained active when you turned it off (via meeting controls), switched to a different webcam (via Settings), or after the meeting ended. This release disables the Turn on webcam button until the preview stream is available. When you turn off your webcam, the webcam light always turns off.
  • Bug fix. Outlook calendar integration. Applies to companies that restrict access to data from third party apps. Even after a Office 365 admin manually enabled access to GlobalMeet, the "Need admin approval" prompt continued to display, preventing users from connecting their Outlook calendars from the meeting room.

Desktop app updates

Release 6.26

  • This release includes ongoing development work for G Suite integration. Soon you’ll be able to connect your Google Calendar to view a summary of your upcoming meetings in the desktop app, and quickly join them. You’ll also be able to take advantage of smart collaboration features in your meeting room.
  • Internal logging updates.

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May 18

Coming soon: interactive whiteboard

In an upcoming release, we're adding an interactive whiteboard to the meeting room. Collaborate in real time with everyone in the room: jot down ideas, type or draw with a pen, add shapes, and add a background image.  When you're ready, download an image of the whiteboard to save and share.

Meeting room updates

Release 6.27

  • Share content. In the meeting controls, the Share button now opens a menu of options: Screen share, File Presentation, and Whiteboard. Choose what you want to share, and begin. Click the Share button again to stop sharing or change mode.

    Note: The Whiteboard option will be available in an upcoming release.

  • Webcam. The meeting room now supports up to 12 webcams on stage at one time. When someone is sharing, webcams are displayed as a filmstrip across the stage; click the arrows to scroll and see everyone's webcam streams.
  • Webcam. When you point to a person's webcam, the dark overlay is gone. A simple controls bar is displayed across the top of the webcam stream, with their name on the left and the maximize and close controls on the right.

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May 13

Desktop app updates

Release 6.25

  • Automatic updates. If you are in a meeting (the meeting window is open) or have Meeting Settings open, the desktop app waits to install the newest version. Previously, auto-updates would shut down Meeting Settings without prompting to save changes.
  • Bug fix. When you clicked a meeting link (for example, in an invitation) and the desktop app wasn't running, nothing happened. Now, the app starts and opens the meeting room.

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May 9

Support site relaunch

We're excited to announce the new GlobalMeet Success Center! This is a major step forward in our commitment to making it easier for you and your guests to connect, learn, and troubleshoot your services. Some highlights:

  • The revamped information architecture and visual redesign make it easier for you to find what you need and get back to work.
  • Key information is accessible from the home page.
    • Answers to common support questions and most-searched articles are at the top.
    • Release notes and important updates (like COVID-19 resources) are front-and-center.
    • Quick links to knowledge guides for our services mean less clicking around.
    • Intro videos let you learn more about our online meetings, conference calling, and events solutions.
  • Once inside, scannable lists of articles let you see immediately what’s in a guide without having to click on it.
  • Search is available from every page, in the header. Our new search engine gives more accurate search results and makes it easy to filter results.
  • Chat is available everywhere on the Success Center.
    • Just click Chat with Us in the lower-right corner of any page.
    • Enter your name and a question, and a chatbot finds the top three relevant knowledge articles.
    • If this doesn't answer your question, no problem. We'll transfer you to a live agent. 

To learn more, see Welcome to the new Success Center.

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May 7

iOS updates

Release 6.20

You must upgrade to this release or you will be unable to view shared screens within a meeting. This is due to changes to our screen share in response to the upcoming Chrome and Firefox updates.

  • Meetings tab. You now have additional options for the Meetings tab. Under MY MEETING ROOM, tap More () and select either Join my meeting room or Copy my meeting URL to enter your meeting room or share your URL with others. "Copied!" displays to let you know the URL is in your clipboard.
  • You can now copy meeting URLs from the Home tab, Meetings tab, or the search results to the clipboard by long pressing on the URL. "Meeting URL copied!" displays to let you know the URL is in your clipboard.
  • Fixed reported app crashes.

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May 4

Meeting room updates

Release 6.26

  • This release includes behind the scenes work, increasing the number of webcams on stage and adding an interactive whiteboard feature. These enhancements are targeted for early next month. 
  • Webcam. The maximize and close controls moved to the top right of the webcam stream. 

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