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2020 updates

October 9

Admin Portal updates

Release 7.16

  • Edit a Client. Applies to companies with Moderator Billing policy. The Admin Portal now checks whether a client has a credit card on file before it allows you to add or edit audio conferences for the client.
    • If no credit card is on file, a message advises you to contact the Credit Card Handling Department and provide the credit card number.
    • You can keep the Add or Edit Audio Conference Account page open while you call and provide the credit card number. Then, refresh the page to save your updates.
  • Bug fix. In Address sections, the list of provinces was not complete for all countries. (For example, if you selected India as the country, only seven provinces were listed, rather than all 37 Indian provinces.) This affected the address fields on the following pages:
    • Add and Edit Company - Provider Admins and GA
    • Add and Edit Client - all admin users
    • My Profile - all users

For Global Admins

  • A Global Admin can now reset the password for another Global Admin.
  • Edit Company. The Territory Code field is now included on the left side of the Profile Information section. Previously, only the Sales Rep field was included. This field displays either the territory code description or the sales rep name as follows: 
    • If a territory code is assigned to the company and the territory code has a description, the description is displayed.
    • If the assigned territory code doesn't have a description, the sales rep name is displayed.
    • If no territory code is assigned, the sales rep name is displayed.

    Note: All input fields, including Territory Code, have active Search buttons, when in Read-Only Mode.

    clipboard_ed055d89b965dfd47baaeaec52a8a1326.png

  • Edit Client. The Sales Rep is now displayed on the left side of the Profile Information section. Previously, the Sales Rep was only visible on the Company pages.

    clipboard_ef697b9bd296c786c7fce26a148101a7a.png

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September 8 

Admin Portal updates

Release 7.14

Send Account Details

All admin users.

  • Bug fix. If you entered an invalid email address, the error message displayed at the top of the page you were on. The error now displays below your error.

    SendAccountDetailsPopUp-InvalidEmailError_cropped+circle.png

  • Bug fix. When you clicked Send, the “Please Wait…” spinner was not displayed.

    SendAccountDetailsPopUp-PleaseWaitSpinner_cropped+circle.png

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July 6

Admin Portal updates

Release 7.13

Applies to companies who license GlobalMeet Collaboration.

Companies who have licensed GlobalMeet Collaboration can add web meeting rooms to their audio-only users at no extra charge. To ensure that eligible users receive meeting rooms, we've made several updates to the way you add new users and add audio conferences to existing accounts.

Summary of changes

  • When you add a new client, the default is to set them up as a GlobalMeet Collaboration user with a meeting room and associated audio conference. 
  • Options for adding new audio accounts to existing clients are hidden. Instead, add a new meeting room to the client, which automatically creates a new audio conference.
  • When you add a new meeting room to an existing client, a new audio conference is automatically created. Previously, you assigned one of the client's existing audio conferences to the new room.
  • Provider Admins (PAs) and Global Admins (GAs) are still allowed to add new audio-only users and to add audio conferences to existing clients (without a meeting room).
  • Account holders (Hub Moderators) who use the Admin Portal to manage their own accounts will follow the same updated processes.

The following sections describe these changes in more detail.

Add a new client

Admin users only.

Add Client. When you add a new client, the default is to set them up as a GlobalMeet Collaboration user with a meeting room and associated audio conference. Under Products, the GlobalMeet Web option is now pre-selected. 

  • Provider Admins and Global Admins can select Audio Only to set up a new audio-only user.
  • Other administrators (Hub Admins, Hub Group Admins, and Corporate Customer Admins - "HA/HGA/CCA") cannot change this option. 
  • Adjust the audio account type based on your company's available services.

    AdminPortal-NewClient-Products-GlobalMeetWebPreSelected_cropped.png

Add an audio conference to an existing client

Options for adding new audio accounts (conferences) to existing clients are hidden. Instead, add a new meeting room to the client, which automatically creates a new audio conference.

  • Edit Client > Audio Accounts. HA/HGA/CCA. The Add New GlobalMeet Audio options are no longer available. To add an audio conference, click to expand [+] View Web Meeting Rooms, and then click Add New GlobalMeet Web Room.
  • Provider Admins and Global Admins can still use the Add New GlobalMeet Audio Account options to create an audio conference without a meeting room.

    AdminPortal-MyProfile-AudioAccounts-BeforeRemoval_cropped.png

Changes for account holders

All users can manage their own accounts in the Admin Portal. There is no change to your existing audio conferences.  

  • Options for adding new audio accounts (conferences) are no longer available.
    • On the Home page, when you click Manage my audio accounts, the add numbers links are removed.

      AdminPortal-ManageMyAudioAccounts-MyAudioAccounts-BeforeRemoval_cropped.png

    • My Profile > Audio Accounts. The Add New GlobalMeet Audio options are no longer available.
  • If enabled for your account, you can still add new Scheduled Limited Availability GlobalMeet Audio conferences.
  • To add an audio conference to your account, add a new meeting room, which automatically creates a new audio conference. On My Profile, click to expand [+] View Web Meeting Rooms, and then click Add New GlobalMeet Web Room.

    Note: If you already have a meeting room, use Meeting Settings to add a new audio conference to your account. Learn more »

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June 12

Admin Portal updates

Release 7.12

Waiting room support

The waiting room feature will be available in the next release of GlobalMeet Collaboration. When waiting room is on, guests wait outside the meeting room until admitted by the host or promoted guests. Watch the Release Notes for details.

  • Edit Site > GlobalMeet 5.0 Options. Select Waiting Room to default waiting rooms to On for all meeting rooms associated with a selected site.  
  • By default, meeting hosts will be able to enable and disable the waiting room for their own meeting rooms. To require waiting room for all meetings, select Waiting Room and then close the lock. 

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