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2020 updates

July 6

Admin Portal updates

Release 7.13

Applies to companies who license GlobalMeet Collaboration.

Companies who have licensed GlobalMeet Collaboration can add web meeting rooms to their audio-only users at no extra charge. To ensure that eligible users receive meeting rooms, we've made several updates to the way you add new users and add audio conferences to existing accounts.

Summary of changes

  • When you add a new client, the default is to set them up as a GlobalMeet Collaboration user with a meeting room and associated audio conference. 
  • Options for adding new audio accounts to existing clients are hidden. Instead, add a new meeting room to the client, which automatically creates a new audio conference.
  • When you add a new meeting room to an existing client, a new audio conference is automatically created. Previously, you assigned one of the client's existing audio conferences to the new room.
  • Provider Admins (PAs) and Global Admins (GAs) are still allowed to add new audio-only users and to add audio conferences to existing clients (without a meeting room).
  • Account holders (Hub Moderators) who use the Admin Portal to manage their own accounts will follow the same updated processes.

The following sections describe these changes in more detail.

Add a new client

Admin users only.

Add Client. When you add a new client, the default is to set them up as a GlobalMeet Collaboration user with a meeting room and associated audio conference. Under Products, the GlobalMeet Web option is now pre-selected. 

  • Provider Admins and Global Admins can select Audio Only to set up a new audio-only user.
  • Other administrators (Hub Admins, Hub Group Admins, and Corporate Customer Admins - "HA/HGA/CCA") cannot change this option. 
  • Adjust the audio account type based on your company's available services.

    AdminPortal-NewClient-Products-GlobalMeetWebPreSelected_cropped.png

Add an audio conference to an existing client

Options for adding new audio accounts (conferences) to existing clients are hidden. Instead, add a new meeting room to the client, which automatically creates a new audio conference.

  • Edit Client > Audio Accounts. HA/HGA/CCA. The Add New GlobalMeet Audio options are no longer available. To add an audio conference, click to expand [+] View Web Meeting Rooms, and then click Add New GlobalMeet Web Room.
  • Provider Admins and Global Admins can still use the Add New GlobalMeet Audio Account options to create an audio conference without a meeting room.

    AdminPortal-MyProfile-AudioAccounts-BeforeRemoval_cropped.png

Changes for account holders

All users can manage their own accounts in the Admin Portal. There is no change to your existing audio conferences.  

  • Options for adding new audio accounts (conferences) are no longer available.
    • On the Home page, when you click Manage my audio accounts, the add numbers links are removed.

      AdminPortal-ManageMyAudioAccounts-MyAudioAccounts-BeforeRemoval_cropped.png

    • My Profile > Audio Accounts. The Add New GlobalMeet Audio options are no longer available.
  • If enabled for your account, you can still add new Scheduled Limited Availability GlobalMeet Audio conferences.
  • To add an audio conference to your account, add a new meeting room, which automatically creates a new audio conference. On My Profile, click to expand [+] View Web Meeting Rooms, and then click Add New GlobalMeet Web Room.

    Note: If you already have a meeting room, use Meeting Settings to add a new audio conference to your account. Learn more »

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June 12

Admin Portal updates

Release 7.12

Waiting room support

The waiting room feature will be available in the next release of GlobalMeet Collaboration. When waiting room is on, guests wait outside the meeting room until admitted by the host or promoted guests. Watch the Release Notes for details.

  • Edit Site > GlobalMeet 5.0 Options. Select Waiting Room to default waiting rooms to On for all meeting rooms associated with a selected site.  
  • By default, meeting hosts will be able to enable and disable the waiting room for their own meeting rooms. To require waiting room for all meetings, select Waiting Room and then close the lock. 

For Global Admins

  • Waiting room support. Edit Provider > GlobalMeet 5.0 Options. Select Waiting Room to default waiting rooms to On for all meeting rooms under a provider (reseller).
  • Add a Client. If a company has blocked the adding clients function (Company > Blocked Services), when you try to add a client, the instructions now say:

    You have chosen a company that has blocked the addition of New Clients. To determine next steps, please review the notes in the Blocked Services section of the Company Profile page.

  • Bug fix. Global Admins could not schedule limited availability audio conferences on behalf of users.
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