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Success Center

December 2019 updates

December 23

iOS updates

Release 6.13

  • The iOS app now requires iOS 12 and newer. Compatible with iPhone 5s and newer. iPhone 6s and newer recommended.
  • The iOS app now supports iPad devices! The iPad version includes all the key features and functionality you need to view, host, and attend meetings right at your fingertips:
    • Connect to your Outlook calendar to view and join upcoming meetings.
    • Host or attend a meeting.
    • View your meeting recordings.
    • Connect to meeting audio via VoIP HD audio, dial-out, or dial-in.

      Note: A connected headset or headphones are recommended; otherwise, the meeting audio plays over the iPad's speaker.

    • View content presented in the meeting, such as videos, files, and screens.
    • The app supports iPad devices running iOS 12 and iPadOS 13 and newer. It is compatible with iPad (5th and 6th gen), iPad mini (2nd - 5th gen; 4th and 5th recommended), iPad Air (all generations; 2nd and 3rd recommended), and iPad Pro.
  • Bug fix. The active talker bar during landscape mode was too large.
  • Known issue. iOS 12 users cannot double tap the screen to zoom in or out on a file being presented in the meeting. The double-tap gesture is supported on iOS 13 on iPhone or iPadOS 13 on iPad. Workaround: If you cannot upgrade your device OS, pinch-to-zoom to zoom in or out.

Android updates

Release 6.14

  • Users connecting to audio receive a notification if the app is unable to connect and prompted to use a different method.
  • Bug fix. The poor network connection notification was overwriting the no audio connected notification if a user failed to connect to audio and also had a dropped network connection. If audio is not connected, the no audio connected notification should take precedence.
  • Bug fix. Guests who were present in the meeting via just audio connection, after being dropped off the web meeting portion, were missing from the guest list.
  • Bug fix. Guests joining a meeting after screen share has been started were seeing either:
    • The active talker version of the screen instead of the share screen.
    • The share version of the screen, but without seeing the screen being shared.

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December 20

Desktop app updates

Release 6.18

  • Calls tab (Business Phone customers).
    • While on a call, you can accept or reject incoming calls.
    • The Call Settings button (above the Calls list) is now a headset. Previously it was a gear.
  • Bug fix. Outlook integration in the meeting room doesn’t sync correctly between desktop app and browser.
  • Bug fix. Windows 10 users. The Windows menu bar (File, Edit, etc.) was displayed.
  • Bug fix. When guest users click their name at the top of the nav panel, the About link on the menu is unresponsive.
  • Known issue. If you try to start or join a meeting room that uses our earlier Flash-based technology, you receive a blank gray screen instead. Flash-based meeting rooms are still supported on versions 6.17.1 and below. Workaround: Guests - Join the meeting using a web browser. Hosts - Download the previous Mac or Windows desktop app so you can start your meeting.

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December 17

Meeting room updates

Release 6.15

  • File share. Video files up to 1 GB are now supported.
  • Bug fix. IE11 users could not connect to their Outlook accounts.
  • Bug fix. Presented files become blurry after entering full screen mode.

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December 13

Desktop app updates

Release 6.17

  • Recordings. You can now rename a meeting recording. Point to the recording, click the More button, and then click Rename recording.
  • Bug fix. Settings > Check for updates was unresponsive when clicked.
  • Bug fix. Calls tab (Business Phone customers). The Recent tab showed an incorrect description when there were no recent calls.

Outlook Add-in updates

Release 13.2

To get the updated version, you have to uninstall and then reinstall the add-in. After reinstalling the add-in, navigate to Accounts and sign in to your account. For detailed instructions, see Update the GlobalMeet Outlook add-in.

  • The add-in now uses the same sign-in process as the meeting room and desktop apps.

    Known issue: On Mac, the previous sign-in panel is displayed. You can still sign in to your GlobalMeet account on the Mac.

  • GlobalMeet Tools > Settings > Meeting Settings. Windows and web versions of the add-in now open Meeting Settings in a separate window. This is the same version that is available from the desktop apps.

    Mac users. Until the sign-in issue is resolved, Meeting Settings is displayed in the Outlook reading pane.

  • Installation instructions in Set up GlobalMeet for Outlook have been simplified and updated. They also address the newer version of Outlook for the web (previously called OWA).

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December 9

Android updates

Release 6.13

  • Translation improvements.
  • The app performs a network check and notifies you when a poor network connection is detected.
  • Users connecting to audio using VoIP receive a notification if the app is unable to connect to the meeting server.
  • Bug fix. Guests joining a meeting did not see dial-in numbers.
  • Bug fix. Guests joining via dial-out results in a grayed-out Mute button.
  • Bug fix. Poor or weak network connection freezes the app.
  • Bug fix. Users clicking the meeting URL from their calendar without the Android app already open caused the app to crash or did not launch the meeting.

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December 6

Desktop app updates

Release 6.16.1

  • Contact search. Styling and translation improvements to the contact details.
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