Skip to main content
Support

COVID-19 Resources

Work Safe. We're Here to Help.

With millions of people now working remotely, we're dedicating this space to help you manage through the coronavirus outbreak. Check back often for news, training, troubleshooting, and other resources to help you be successful.

Event and Meeting Solutions

Whether you need to schedule a webcast or collaborate with others while working remotely, GlobalMeet® has you covered. 

Virtual Events

Host, broadcast, and record important content without ever leaving your office or home. 
Up to   10,000 participants. 

Web Meetings

Meet when you want with    GlobalMeet    Collaboration video and web conferencing.
Up to 125 participants.

Meeting Guidelines »

Audio Conferences

Always available HD audio conferencing across 160 points of presence and 60+ countries.
Up to 300 participants.

Audio Guidelines »

▲ top

Advice

Download the Tools - Outlook add-in and mobile apps.

Install the desktop and mobile apps for a better web meeting experience, including VoIP audio and dial-out options. To make scheduling and meeting easier, be sure to get GlobalMeet for Outlook. Quickly schedule an audio conference or web meeting and send connection details to your guests.

Use VoIP audio or have the meeting call you.

During this time of increased remote-work and work from home, there will be occasions where our solutions have excessively high call volumes. To avoid busy signals and other connection issues, we encourage you to use VoIP softphone or dial-out instead of dialing in directly to meetings or audio conferences. 

  • Web meetings. VoIP and dial-out are always available regardless of how you join (browser, desktop app, mobile apps).
  • Audio conferences. The Audio Controls let you and your guests attend conferences from their computers and access VoIP (computer audio) and dial-out. Use GlobalMeet for Outlook or My Meeting Hub to start your conference and to send invitations with a Connect Me button that opens the Audio Controls.

Busy signal? Find alternate access numbers.

If you're a guest, check the meeting invitation for alternate dial-in numbers and call a different one. Or, click Connect Me in the invitation to use VoIP (computer audio) or have the meeting call you. If you're the host and your guests are having issues, have the meeting call out to your guest.

Meeting is out of capacity.

GlobalMeet Collaboration meeting rooms can hold up to 125 participants and audio conferences can have up to 300 participants. If you try to join a web meeting and get a "meeting full" message, you can still join as an audio participant. Check the meeting invitation for dial-in numbers and the passcode. If you're the host, you can have the meeting call out to your guest.

Schedule meetings at 15 or 45 minutes past the hour.

Phone and internet networks are more congested at the top and bottom of the hour. Push your meetings out by 15 minutes when networks are less crowded.

Minimize bandwidth usage at your home.

Many VoIP audio and video quality issues are due to bad connections or low bandwidth. On your own computer, close bandwidth-intensive activities like streaming music, games, or videos... and ask others in your home to do the same while you're in a meeting.

▲ top

Best Practices

Review these best practices articles for tips and video how-tos to help you have successful and uninterrupted meetings and audio conferences.

Work Remote : Audio Conference Guidelines

Work Remote : Web Meeting Guidelines

Tips for improving audio

Tips for hosting an effective web meeting

Tips for hosting an audio conference

 

▲ top

Training Resources

Let us show you around your new account with our on-demand training sessions.  We'll cover scheduling your first meeting, ending it and everything in between.

Web and video on-demand training - 24 mins

Audio conference on-demand training - 18 mins

▲ top

  • Was this article helpful?